Het boek Service Automation FrameworkCourseware (ISBN:9789401802086) geschreven door Jan-Willem Middelburg bestel je op bruna.nl! The Courseware package consist out of two publications, Service Automation Foundation Courseware () and Service Automation Framework (). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will 'like' your...