Het boek Experience Management and XLA Foundation Courseware (ISBN:9789401811415) geschreven door Xla Institute bestel je op bruna.nl! "Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA methods. The course covers the fundamentals of XM and XLA, practical...